Returns
Gamila Rugs Terms & Conditions
Returns
Our Commitment to Customer Happiness
Here at Gamila Rugs, your satisfaction is our utmost priority. We strive to make the returns process as straightforward as possible. Please take a moment to familiarise yourself with our terms and conditions before making a purchase.
Unpacking and Inspection
When you receive a rug from Gamila Rugs:
- Unroll and place the rug in your desired space, taking care to avoid any markings.
- Avoid placing furniture on the rug if you're considering a return.
- Preserve the packaging for potential returns; we can provide repacking suggestions if needed.
- Inspect the rug upon arrival and notify us within 3 days if there are any discrepancies.
Change of Mind Returns
- Your rug will either have a 3 or 14 day return window. Please refer to the specific rug on our website and click on the tab 'returns'.
Incorrect Rug(s) Received
- Notify us within 3 days of delivery if you receive the wrong rug(s).
- We cover shipping fees if the error is on our part.
Return Fees and Charges
- Return Shipping fee + a 15% restocking fee per item.
- Original shipping fee (if any) deducted from the refund amount.
- Some areas may incur higher return shipping fees. Please feel free to send us an email for an estimated return shipping quote prior to placing an order via email: sales@gamilarugs.com.au
Afterpay + Zip Pay
- Fees charged by Afterpay or Zippay deducted from the total refund.
- Request a return quote via sales@gamilarugs.com.au before returning the rug.
Inspection and Approval
- Rugs are inspected upon return; approval or rejection notification follows.
- Approved returns receive a refund (minus return costs)
Courier Damage
- Note courier damage on the consignment note; inform Gamila Rugs within 3 days.
- Contact us with photos of damaged items and labels for investigation.
- Remedies may include a refund or exchange; normal wear and tear is not warranted.
Faulty Items
- Open rugs on arrival; report concerns to sales@gamilarugs.com.au for a replacement.
Manufacturing Faults
- Report manufacturing faults within 7 days of receiving your rug(s).
Fading and Wear
- Natural fading and wear occur over time; returns outside the 7-day policy are not possible.
Common Characteristics
- Shedding, sprouts, and creases are not considered defects but natural characteristics.
Wool Rugs
Care Instructions
- Extra care needed for wool rugs; avoid frequent vacuuming, power head vacuums, and anchoring furniture.
- Wool rugs will shed naturally; not recommended for homes with young children.
Void Return
Fees for Void Return
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Void return fees apply if a return is void due to signs of use or damage during transit.
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Cost of Return Shipping (as per return quote).
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Minimum $45 Send Out Shipping Fee.
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Original order shipping fee (if any) is not refunded.
For any queries or concerns, please contact us at sales@gamilarugs.com.au.
Thank you for choosing Gamila Rugs!