Returns
At Gamila Rugs, your satisfaction comes first.
We’ve made our policies simple and transparent so you can shop with confidence.
Before You Purchase
We recommend reading the terms below before placing your order — especially if you're unsure about your selection. Questions? We're here to help.
Unpacking & Inspection
– Unroll your rug carefully.
– Don’t place furniture on it if you're considering a return.
– Keep all packaging (we’ll help you repack if needed).
– Inspect immediately and contact us within 3 days if there are any issues.
Returns & Exchanges
– 7-day return window for most rugs. Check the "Returns" tab on the product page.
– Refunds are issued once the rug is inspected and approved.
Free Returns – Orders from 3 May 2025
– First and second orders: free return on 1 rug per order.
– Orders before 3 May: customer covers return shipping.
– Full refund on modern rugs only. Persian, Afghan, and handmade Indian rugs excluded.
– We offer free shipping + free returns — a rare combo online.
Authentic Rugs – Exchange Only
– 30-day exchange window.
– Rug must be clean, in original condition.
– Exchange must be equal or higher value.
– First exchange: we cover return shipping (1 rug only).
Not sure? Contact us before ordering — we're happy to help.
General Exchange Policy
– 30-day window.
– Rug must be in resaleable condition.
– Exchange for equal or higher value.
– Free return shipping on your first exchange.
– We may decline exchanges if the rug is damaged.
Wrong Rug Received
– Contact us within 3 days.
– If it’s our mistake, we’ll cover return shipping and send the correct item.
Afterpay & Zip Pay
– Refunds will have merchant fees deducted.
– Contact us before returning your item for a quote.
Return Inspection & Refunds
– All rugs are inspected upon return.
– If approved, we’ll issue your refund (minus any fees).
– If declined, we’ll reach out to discuss next steps.
Courier Damage
– Note any visible damage at delivery.
– Notify us within 3 days with photos of the rug, packaging, and labels.
– If eligible, we’ll offer a refund or replacement.
(Wear and tear isn’t considered damage.)
Faulty Rugs
– Report faults to sales@gamilarugs.com.au within 7 days.
– Natural fading, shedding, and creasing are normal and not considered faults.
Wool Rugs
– Not ideal for homes with young kids.
– Shedding is normal. Avoid:
• Heavy or frequent vacuuming
• Power head vacuums
• Placing furniture directly on the rug
Returns May Be Declined If:
– The rug is used or damaged.
– It isn’t securely repacked.
– Damage occurs in transit due to poor packaging.
In these cases, you’ll be charged:
– Return shipping (quoted rate)
– $45 minimum reshipping fee
– Original shipping cost (non-refundable)
Need Help?
Email us at sales@gamilarugs.com.au — we’re always happy to help.
Thanks for choosing Gamila Rugs. 🤍